At Klinicon, we care about your satisfaction with our services. The following refund policy sets out the conditions under which refunds can be made:

1. Full refund

The customer is entitled to a full refund of the amount paid in the following cases:

• Cancel your reservation 24 hours before the scheduled service time.
• Failure to implement the service on our part for any reason on the part of the company.
• There is an error in the invoice or double counting of the amount.

2. Partial refund

The customer is entitled to a partial refund in the following cases:

• Cancellation of the reservation 12 hours before the service time (15% administrative fee will be deducted).
• Providing a service partially due to circumstances beyond the customer’s control.

3. Refund is not entitled in the following cases

• Cancellation of reservation less than two hours before service time.
• After the service is completed and completed successfully.
• Emergency services (private ambulance) as soon as the medical team arrives.
• Providing false information by the customer that led to the implementation of the service.

4. How to request a refund

To request a refund, please contact us within 7 days from the date of service via:

• Phone: 01080994111
• Email: info@klinicon.com
• WhatsApp: 01080994111

The reservation number and payment method used must be provided to expedite the processing of the request.

5. Payback period

Refund requests are processed within 5-14 business days from the date the request is approved. The duration varies depending on the payment method used:

• Bank transfer: 3-7 business days
• Credit cards: 5-14 business days
• E-wallets: 1-3 business days

6. Communication and complaints

If you have any questions or complaints regarding the refund, please contact us. We are committed to responding within 48 hours of receiving your request.