{"id":7727,"date":"2026-04-29T20:31:21","date_gmt":"2026-04-29T20:31:21","guid":{"rendered":"https:\/\/k.opream.net\/refund-policy\/"},"modified":"2026-04-29T20:56:26","modified_gmt":"2026-04-29T20:56:26","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/k.opream.net\/en\/refund-policy\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<h2><\/h2>\n<p>At Klinicon, we care about your satisfaction with our services. The following refund policy sets out the conditions under which refunds can be made:<\/p>\n<h3>1. Full refund<\/h3>\n<p>The customer is entitled to a full refund of the amount paid in the following cases:<\/p>\n<ul>\n<li>Cancel your reservation 24 hours before the scheduled service time.<\/li>\n<li>Failure to implement the service on our part for any reason on the part of the company.<\/li>\n<li>There is an error in the invoice or double counting of the amount.<\/li>\n<\/ul>\n<h3>2. Partial refund<\/h3>\n<p>The customer is entitled to a partial refund in the following cases:<\/p>\n<ul>\n<li>Cancellation of the reservation 12 hours before the service time (15% administrative fee will be deducted).<\/li>\n<li>Providing a service partially due to circumstances beyond the customer\u2019s control.<\/li>\n<\/ul>\n<h3>3. Refund is not entitled in the following cases<\/h3>\n<ul>\n<li>Cancellation of reservation less than two hours before service time.<\/li>\n<li>After the service is completed and completed successfully.<\/li>\n<li>Emergency services (private ambulance) as soon as the medical team arrives.<\/li>\n<li>Providing false information by the customer that led to the implementation of the service.<\/li>\n<\/ul>\n<h3>4. How to request a refund<\/h3>\n<p>To request a refund, please contact us within 7 days from the date of service via:<\/p>\n<ul>\n<li>Phone: 01080994111<\/li>\n<li>Email: info@klinicon.com<\/li>\n<li>WhatsApp: 01080994111<\/li>\n<\/ul>\n<p>The reservation number and payment method used must be provided to expedite the processing of the request.<\/p>\n<h3>5. Payback period<\/h3>\n<p>Refund requests are processed within 5-14 business days from the date the request is approved. The duration varies depending on the payment method used:<\/p>\n<ul>\n<li>Bank transfer: 3-7 business days<\/li>\n<li>Credit cards: 5-14 business days<\/li>\n<li>E-wallets: 1-3 business days<\/li>\n<\/ul>\n<h3>6. Communication and complaints<\/h3>\n<p>If you have any questions or complaints regarding the refund, please contact us. We are committed to responding within 48 hours of receiving your request.<\/p>","protected":false},"excerpt":{"rendered":"<p>\u0641\u064a \u0643\u0644\u064a\u0646\u064a\u0643\u0648\u0646\u060c \u0646\u0647\u062a\u0645 \u0628\u0631\u0636\u0627\u0643\u0645 \u0639\u0646 \u062e\u062f\u0645\u0627\u062a\u0646\u0627. \u062a\u0648\u0636\u062d \u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u062a\u064a \u064a\u0645\u0643\u0646 \u0628\u0645\u0648\u062c\u0628\u0647\u0627 \u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0645\u0628\u0627\u0644\u063a \u0627\u0644\u0645\u062f\u0641\u0648\u0639\u0629: 1. \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0627\u0644\u0643\u0627\u0645\u0644 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-7727","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/pages\/7727","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/comments?post=7727"}],"version-history":[{"count":2,"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/pages\/7727\/revisions"}],"predecessor-version":[{"id":7739,"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/pages\/7727\/revisions\/7739"}],"wp:attachment":[{"href":"https:\/\/k.opream.net\/en\/wp-json\/wp\/v2\/media?parent=7727"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}